We are proud to offer the services of premier shipping services including but not limited to; UPS, FedEx, DHL, ePacket, and USPS.
Shipping Challenges
This year has brought many challenges, and one of them is industry-wide stock issues. Many of our partners faced supply chain interruptions and even had to close down.
We’re already seeing stock shortages, and we expect more products to go out of stock during the upcoming weeks. We’re stocking up as much as we can and keeping in touch with our suppliers to manage these disruptions.
Some products will deliver faster, but because of delays by shipping handlers which are out of our control they might not make it right when you wish, please expect delays and plan for them during these crazy times!
I apologize for the ongoing issues, and appreciate your patience and understanding as we try to get back to the service levels you expect from us. I’ll be sure to keep you updated on our progress.
Thanks again for your patronage; we love to serve you!
All orders have a processing time of one to three days, plus shipping time.
Shipping time frames
Shipping time frames are extended within the US, and the rest of the world due to the carriers being backlogged. We are working daily with our shipping providers to continuously monitor timelines and optimize as best as possible. Here is what we are currently observing:
- Increases in overall shipping times domestic and international.
- Many international orders are currently being shipped via sea vs air.
- International orders may have limited tracking as they pass through customs and transfer to local shipping providers.
- Delays may occur in estimated delivery dates.
- Some USPS orders have a 2-3 day sorting.
*If the tracking on your international order seems to be stuck, please allow up to 10 additional business days for delivery. These orders do not have door-to-door tracking updates sometimes, and in most countries, the customs clearance procedures may take longer than usual. We are seeing packages with tracking that didn’t have any updates for a week suddenly get delivered the next day.
If there isn’t a shipping time in the product description, please plan for 2-5 week delivery time.
Tracking
We will provide you with the tracking information via email once the order has been shipped
Customers are responsible for tracking their parcel and alerting our staff to any delivery issues. Failure to do so in a timely manner could result in the parcel being returned to us and subject to a return or restock fee.
If there is an issue with the parcel delivery (lost in transit, marked as delivered but not recieved, etc.) please let us know, and you can open a claim with the shipper (Post/ USPS/ UPS) when possible.
We will follow the protocol and policies set by the shipping company and will not be able to process refund until the claim process is successfully completed.
Updated production time frames
At this time, we are seeing longer production times for certain products with our manufacturers due to increased order volumes and manufacturers following safety protocols in their respective locations.
Below is a snapshot of the overall current production times for a number of our products. Many orders will ship faster than these times and some will ship slower, but these are the ranges we’ve seen. Data is based on the last 14-day average production times and forecasts from our manufacturers.
Table updated as of Jan 10, 2022
| Product Category | Avg. Production Time (business days) | Avg. Domestic Transit Time (business days) |
| Canvas Wraps | 4 | 3 |
| Mugs | 3 | 2 |
| T-Shirts | 9 | 2 |
| Minky Blankets | 6 | 4 |
| Posters | 2 | 4 |
| Folded Cards | 3 | 3 |
| Framed Prints | 3 | 3 |
| Professional Prints | 5 | 3 |
| Hoodies (No-Zip/Pullover) | 10 | 2 |
| Accent Mugs | 4 | 3 |
| Kiss Cut Stickers | 5 | 4 |
| Onesies | 10 | 3 |
| Crib Sheets | 10 | 4 |
| Swaddle Blankets | 10 | 4 |
| Prints | 2 | 3 |
| Throw Pillows | 4 | 4 |
| Changing Pad Covers | 9 | 4 |
| Phone Cases | 5 | 4 |
| Tapestries | 2 | 4 |
*Note on business days: Production days include all business days, excluding national holidays. The production cycle for an order begins the day after we submit the order to the maker, not when the order is created by you.
For promotional and sale priced items, and non-domestic inventory please allow 2-5 weeks. Some shipping times may be a lot quicker, IE: 5-10 days and will be listed in the item description, so look on the item page.
This is an estimated time. We strive to make delivery times as quick as possible.
Transit times are based on the destination postal code, and are calculated by our site based on the information you provide.
Please note that this is an estimated time frame and times might be longer during holidays or in extreme circumstances.
Below are days that the warehouse is not open which means orders will NOT be sent on the following days:
Christmas Day – Monday 12/25/2019
Day After Christmas – Tuesday 12/26/2019
New Years Day – Monday 1/1/2020