For most items, in the unlikely situation that your product is faulty, you can send it back to us for a refund or item exchange within 30 days of receiving it. Return shipping reimbursement is not available for this.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us prior to returning items and obtain a RMA# (Return Merchandise Authorization Number). Include this number on the shipping label or in the package when you return the item.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, books (unless defective) or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the rejection or approval of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form and send your item to: GoSteampunk.com, 7380 S., Eastern Ave., Ste. 124-33, Las Vegas, NV, USA 89123.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will be notified about your return.
Shipping
To return your product, you should mail your product to: 7380 S., Eastern Ave., Ste. 124-333 Las Vegas, NV, USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Go Steampunk is your new place to find gifts and items for the unique lifestyle that is the steam punk experience. Knowing that each person’s journey is special, we have filled our store with unique items to enrich your life.
We are committed to making this world a better place with the way we do business.
For each item you see, we've considered a hundred others. You won't find a single ho-hum item here.
Our customer service staff will do everything possible to make your shopping experience wonderful.
We appreciate our customers and treat them as we would want to be treated -- personally, honestly, and fairly.
When you buy from us, you are supporting a small, independently-owned business. We have been part of the steampunk world since 2014, creating and going to events, but when our new baby came...
This shop was started by a mom and a pop who were firmly committed to finding a way to save their new baby’s life and be able to cover all the medical expenses involved with that. The good news is that it’s working. :) So thanks to all of you from the depths of our hearts. We appreciate each and every one of you!
Over time, Go Steampunk has evolved into a collection of eclectic items that offer an opportunity to see the creativity, beauty, and uniqueness in ourselves, in others, and the world around us. You may find that the items we offer will help you express your own style and creativity.
What you find here is that each product is chosen with the desire to truly enrich our customers’ lives. We offer items that inspire us and hopefully you too.
Get steam filled attitude with Go Steampunk.com!
